Shipping Policy
At Chera Silver Jewellery, we strive to ensure that your orders are delivered safely and promptly. This Shipping Policy outlines the terms and conditions regarding the shipping of your purchases.
1. Courier Partner
- We have partnered with Delhivery & Xpressbee courier services to provide reliable and efficient shipping services.
2. Shipping Locations
- We currently ship across India.
- If you require international shipping, please contact us at cherasilverjewellery@gmail.com for assistance and details.
3. Shipping Charges
- Standard Shipping: Shipping charges are calculated at checkout based on your location and order weight.
- Free Shipping: We offer free shipping on orders above Rs.499.
4. Processing Time
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
5. Delivery Time
- Delivery timelines vary depending on your location:
- Metro Cities: 3-5 business days
- Non-Metro Cities: 5-7 business days
- Remote Areas: 7-10 business days
6. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email or SMS with a tracking number.
- You can track your shipment on the Delhivery website or app using the tracking number provided.
7. Undeliverable Packages
- If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, we will contact you to arrange re-shipment. Additional shipping charges may apply.
8. Delayed Deliveries
- While we and our courier partner strive to meet delivery timelines, unforeseen circumstances like weather conditions, natural disasters, or courier service delays may affect the delivery schedule. We appreciate your understanding in such cases.
9. Damaged or Lost Shipments
- If your shipment is damaged or lost in transit, please contact us immediately at cherasilverjewellery@gmail.com or +91 9972596312 We will coordinate with our courier partner to resolve the issue and provide a replacement or refund as applicable.
10. Contact Us If you have any questions or concerns about shipping, please contact us:
- Email: cherasilverjewellery@gmail.com
- Phone: +91 9972596312
- Business Hours: 9am to 6pm All days Sunday : Holiday
Thank you for choosing Chera Silver Jewellery. We are dedicated to providing you with a seamless shopping experience and look forward to serving you again.