Refund and Return Policy

Thank you for shopping with Chera Silver Jewellery. We are committed to providing high-quality pure silver jewelry and ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• Eligibility for Returns:
• Items must be returned within 5 days from the date of delivery.
• Products must be in their original condition, unworn, unaltered, and with all original packaging and tags intact.
• Customized or personalized jewelry is non-returnable unless defective or damaged upon arrival.
• Return Process:
• To initiate a return, contact our customer service team at cherasilverjewellery@gmail.com or +919972596312 with your order details and reason for return.
• Once your return request is approved, we will provide instructions on how to send the item back.
• Customers are responsible for the shipping costs of returning the item unless it was received damaged or defective.

2. Refunds

• Eligibility for Refunds:
• Refunds are issued only for returned items that meet the return eligibility criteria.
• Items that do not meet these criteria will be sent back to the customer without a refund.
• Refund Process:
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
• Non-Refundable Costs:
• Shipping fees are non-refundable unless the return is due to a defective or damaged product.

3. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for your desired product.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [insert email] or [insert phone number] with photos of the item and your order details.
• We will arrange for a replacement or a full refund, including shipping costs.

5. Important Notes

• Returns and refunds are not applicable for items purchased during sale or clearance events unless the product is defective or damaged.
• Ensure the returned item is securely packaged to prevent damage during transit. We are not responsible for items damaged or lost in return shipping.

Contact Us If you have any questions or concerns about our Refund and Return Policy, please feel free to contact us:

• Email: cherasilverjewellery@gmail.com
• Phone: 9972596312
• Business Hours: 10am to 8pm

Thank you for choosing Chera Silver Jewellery. We appreciate your trust in our brand and look forward to serving you again.